Shipping policy

Free Delivery

  • Online retail orders with a shopping cart total over $200 (GST incl), and sent to Urban addresses (as per NZ Post Address Finder) will eligible for a 100% discount on the freight cost.
  • Online Orders with a shopping cart total over $200 (GST incl) and sent to Rural addresses (as per NZ Post Address Finder) will eligible for a 50% discount on their Freight. 
  • Current Fixed Freight Charges are below.

The exception is a replacement order for incorrectly ordered goods (please see returning goods below). There are some products which are excluded from this offer, primarily those which are low cost, heavy or bulky products. For these products, we will quote freight on each query. (Please see product pages to see which products apply)  

Fixed Freight Charges (for orders under $200)

  • Auckland Region Urban - $7
  • Auckland Region Rural - $15
  • Rest of North Island Urban Address - $12
  • Rest of North Island Rural Address - $18
  • South Island Urban Address (Incl Great barrier) - $17.50
  • South Island Rural Address - $25

NB: Please note that in the case of the incorrect postcode being used in an order, resulting in an incorrect freight charge, we will require a freight top-up payment to cover the shortfall before sending the goods.  

Contactless Click & Collect
Orders can be collected from the Collection Bin inside the gate at :

9 Clemway Place

Henderson

Auckland 0610

Please follow the signs pointing you to the contactless collection point area. There will be an email sent when the goods are ready with detailed instructions on how to collect.


In Transit Delivery Times
Standard Courier Post courier delivery times apply (Please visit Courier Post address checker to view expected transit times) .

Please note that we will endeavour to despatch the goods within the same day, but unfortunately, delivery times are out of our control and we are subject to any delays in delivery that the third party courier company may impose. If you have still not received the order within 5 days of receiving the despatch email, then please contact the courier directly using the tracking details emailed to you.

Covid Level 2 & 3 delivery expectations:

  • North Island Urban Areas - 2-3 days
  • South Island Urban areas - 2-5 days
  • Rural Deliveries - see note below

Overnight deliveries (Airfreight) to South Island and nationwide Saturday deliveries is available to some areas. Please enquire within for pricing and eligibility.

Tracking

All couriered orders are tracked. On collection a tracking email will be sent to the main email on the customer account. This email will be from our 3rd Party Shipping  Company - Parcel Port. Please ensure that the domain "parcelport.co.nz": is on your safe senders list.

Please use the tracking information supplied in the email to contact the Courier Company directly if required.  

Rural Deliveries
Deliveries to addresses deemed to be a Rural Delivery by the courier company could be subject to extended transit times. Whether an address is regarded as is at the discretion of the courier company. Please visit the above address checker link to see if your address is subject to rural delivery times. 

Saturday Deliveries
If you would like a Saturday Delivery, please contact us for pricing and eligibility