Covid 19 - Alert Level 4 - Currently Trading as normal for contactless delivery only.

Shipping & returns

Free Delivery 

All online retail orders with a shopping cart cart total over $150 (GST incl), will eligable for Freight Free Shipping of their order. The exception is a replacement order for incorrectly ordered goods (please see returning goods below). 

Fixed Freight Charges (for orders under $150) 

  • North Island (incl Waiheke) - $9.00
  • South Island (Incl Great barrier) - $12.00

Contactless Click & Collect 

Orders can be collected from outside: 

The Water Filter Shop

11 Clemway Place

Henderson  

Please wait for the email letting you know that it is available for collection.   

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country. We only deliver direct to New Zealand physical addresses listed on the NZ post website (No Post Boxes or Private Bags). No overseas deliveries.

In Transit Delivery Times

Standard Courier Post courier delivery times apply (Please visit Courier Post address checker to view expected transit times) .

Please note that we will endeavour to despatch the goods within the same day, but unfortunately, delivery times are out of our control and we are subject to any delays in delivery that the third party courier company may impose. If you have still not received the order withing 5 days of receiving the despatch email, then please contact the courier directly using the tracking details emailed to you.   

Covid Level 2 & 3  delivery expectations: 

  • North Island Urban Areas - 2-3 days 
  • South Island Urban areas - 2-5 days
  • Rural Deliveries - see note below

Overnight deliveries (Airfreight) to South Island and nationwide Saturday deliveries  is available to some areas. Please enquire within for pricing and eligibility.  

Rural Deliveries

Deliveries to addresses deemed to be a Rural Delivery by the courier company could be subject to extended transit times. Whether an address is regarded as is at the descretion of the courier company. Please visit the above address checker link to see if your address is subject to rural delivery times.

Saturday Deliveries

If you would like a Saturday Delivery, please contact us for pricing and eligibility 

Returning and/or Replacing Goods

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION (i.e. not wet or soiled) and notification is within 7 days of receipt. If these goods were shipped freight free, then we reserve the right to recover the freight cost to send these goods. The total paid less the freight cost will be refunded to your bank account or Credit Card in New Zealand dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. 

Damaged Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.